Sales Policy

Effective Date: January 10, 2025

At Purrozen, we are committed to providing the best shopping experience for our customers. Our sales policy outlines important information regarding the sale of products on our website and the terms of your purchase. Please read the following policy carefully before making a purchase. If you have any questions or need assistance, don’t hesitate to contact our customer service team.

Contact Information:

1. Product Availability

All products listed on Purrozen are subject to availability. We strive to keep our inventory updated, but in some cases, items may be out of stock or discontinued. If an item you have ordered becomes unavailable after your purchase, we will notify you immediately via email. You will have the option to:

  • Choose a replacement item of equal value.
  • Wait for the item to be restocked (if applicable).
  • Receive a full refund for the unavailable item.

2. Pricing

All prices displayed on Purrozen are in U.S. dollars (USD) and may be subject to change without prior notice. Prices do not include taxes, shipping, or handling fees, unless explicitly stated at checkout.

  • Sales Tax: Sales tax may be applied depending on your shipping address. The applicable sales tax rate will be calculated at checkout and added to your order total.

We strive to offer competitive prices; however, we cannot guarantee the lowest prices for every product. We may update our prices periodically to reflect changes in market conditions, costs, and other factors.

3. Order Confirmation

Once you place an order on Purrozen, you will receive an order confirmation email with your order details, including your order number, shipping address, and the products you purchased. This email serves as a receipt for your transaction.

Please note that an order confirmation does not constitute acceptance of your order. We reserve the right to cancel or reject any order for reasons including but not limited to the following:

  • Incorrect pricing: If there is a technical error with the pricing of a product, we reserve the right to cancel or adjust the price.
  • Fraud prevention: If we suspect fraudulent activity, we may cancel the order to protect both parties.
  • Product availability: If an item is out of stock or no longer available, we may cancel your order.

4. Payment Methods

We accept a variety of secure payment methods, including:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards
  • PayPal
  • Other payment methods may be accepted at checkout, depending on the region.

All payments are processed through secure, encrypted gateways to ensure your personal information is protected.

5. Order Processing and Shipping

  • Processing Time: Orders are typically processed within 1-3 business days. If there is a delay in processing your order, we will notify you by email.
  • Shipping: We offer a variety of shipping options, including standard and expedited shipping. The shipping method and cost will be calculated at checkout based on your location and order size.
    • Shipping Time: Delivery times may vary depending on your location and shipping method chosen. Standard shipping typically takes 5-7 business days, while expedited shipping can arrive in 2-3 business days.
    • Shipping Fees: Shipping fees are calculated at checkout based on the weight of your order and the shipping destination. Free shipping may be available on orders above a specified amount, which will be indicated on the website.

6. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number that you can use to track the progress of your shipment. You can also check the status of your order by logging into your account on Purrozen.

7. International Orders

Purrozen currently ships only to the United States. If you are located outside of the U.S. and would like to purchase from us, we suggest you consider using a third-party mail forwarding service. International customers are responsible for any customs duties, taxes, or import fees that may apply to their order upon arrival in their country.

8. Cancellations and Modifications

We strive to fulfill your order as quickly as possible, but if you need to make any changes or cancellations, please contact us immediately. If your order has not yet been processed or shipped, we will do our best to accommodate your request. Once an order has been processed or shipped, we cannot modify or cancel it, but you can initiate a return once you receive the item.

9. Refunds and Returns

If you are not satisfied with your purchase, we offer a 30-day return policy. You can return items within 30 days of receiving them, as long as the product is unused and in its original condition. For detailed information on how to return an item, please refer to our Refund and Returns Policy.

Refunds will be issued to the original payment method once the returned item is received and inspected. Please note that shipping fees are non-refundable, and you may be responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).

10. Customer Responsibilities

By placing an order on Purrozen, you agree to the following:

  • Ensure the correctness of the information provided, including your shipping address and payment details.
  • Take responsibility for checking that the products you ordered are appropriate for your needs.
  • Read all product descriptions, specifications, and instructions before making a purchase.
  • Agree to abide by all terms and conditions, including the return policy and shipping policies.

11. Limitation of Liability

While we make every effort to ensure that product information, pricing, and availability are accurate, Purrozen cannot be held liable for any errors or omissions in the content on our website, including but not limited to pricing, availability, and shipping errors.

We are not responsible for any indirect, incidental, or consequential damages that may arise from the purchase or use of any products from our site. Our liability is limited to the amount you paid for the product.

12. Changes to the Sales Policy

We reserve the right to update and change this Sales Policy at any time. Any changes will be reflected in the updated version posted on our website. The effective date of the policy will be updated accordingly. By continuing to use our website and make purchases, you agree to the updated Sales Policy.

13. Contact Us

If you have any questions regarding this Sales Policy or need assistance with your order, please do not hesitate to contact us at: