Refund and Returns Policy

Effective Date: January 10, 2025

At Purrozen, customer satisfaction is our top priority. We want you to love your purchase, but we understand that sometimes things don’t work out. Whether you received an incorrect item, the item is damaged, or simply have a change of mind, we are here to help. Please read the full Refund and Returns Policy below to understand how our returns process works and how we can assist you in returning or exchanging your product.

If you have any questions or need assistance, please feel free to reach out to us directly.

Contact Information:

1. Return Eligibility

We offer a 30-day return policy for most items, starting from the date of purchase. This gives you plenty of time to make sure you’re completely satisfied with your purchase. To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • The item must be returned in its original packaging with all accessories, tags, and labels intact.
  • You must provide proof of purchase, such as an order number or receipt. Without proof of purchase, we may not be able to process your return.
  • The request for return must be submitted within 30 days from the date of purchase.

Certain items are non-returnable and cannot be refunded or exchanged. These include:

  • Gift cards
  • Downloadable software products
  • Personal care items, such as skincare or hair products, that have been opened or used
  • Items marked as final sale or that have been custom-made

2. How to Return an Item

To start the return process, please follow these steps:

  1. Contact Us: Reach out to our customer support team at info@purrozen.site or call us at (859) 817-1144 to request a return authorization number (RAN). We will assist you in processing your return and providing the necessary return instructions.
  2. Prepare Your Item for Return: Please carefully pack the item(s) you wish to return. Ensure that all packaging, tags, and accessories are included. Items must be in their original condition.
  3. Ship the Item: Return the item to us at the address provided. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returns that are lost or damaged in transit.
    • Return Address:
      818 Moore Ct, Travis AFB, California (CA), 94535

3. Refund Process

Once we receive and inspect your returned item, we will notify you via email of the status of your return. If your return is approved, we will issue a refund to your original payment method. The refund process usually takes about 7-10 business days from the date we receive the returned item. Please note that it may take additional time for your bank or credit card provider to process the refund.

Refunds will be credited to the original payment method used at the time of purchase. If the refund is issued in the form of store credit, it can be used for future purchases on our website.

Please note:

  • Shipping costs are non-refundable. If you are returning an item due to a change of mind or other reasons not related to a defect, you will be responsible for the return shipping fees.
  • If the return is due to a defective item or an error on our part, we will cover the cost of return shipping.

4. Exchanges

We are happy to offer exchanges for different sizes, colors, or products, depending on availability. If you would like to exchange your item for another product:

  1. Please follow the standard return procedure outlined above.
  2. Once we receive the returned item, we will process the exchange. If there is a price difference between the original item and the exchanged product, we will either charge you for the difference or issue a partial refund.
  3. If the item you are requesting to exchange is no longer available, we will issue a refund for the returned item.

5. Damaged or Defective Items

If you have received a damaged or defective item, please contact us immediately. You must notify us within 7 days of receiving the item so that we can arrange for a replacement or refund.

  • Please provide clear photos of the damage or defect along with your order number to assist us in processing your claim.
  • If we confirm that the item is damaged or defective, we will cover the cost of return shipping and send you a replacement or issue a full refund for the item.

6. Late or Missing Refunds

If you haven’t received your refund yet, please first check your bank account and card issuer’s policies. If after 10 business days you still haven’t received the refund, please contact us at info@purrozen.site or call us at (859) 817-1144.

Please note: If you received the refund, but it was credited to a different account or card, we advise you to contact your bank or credit card company for clarification.

7. Order Cancellations

We process most orders quickly to ensure timely shipping, so cancellations can only be made if the order has not already been shipped. If you’d like to cancel your order, please contact us immediately. If the order has already been processed or shipped, we will not be able to cancel it, but we will gladly assist you with a return after you receive the item.

8. Return Shipping Costs

Unless the return is due to an error on our part (such as shipping the wrong item or a defective product), you will be responsible for the cost of return shipping. Shipping fees are non-refundable, and we recommend that you use a trackable shipping service or purchase shipping insurance for items over $75 to ensure safe return delivery.

9. International Returns

For customers outside of the United States, you can return your item following the same steps as domestic returns. However, you will be responsible for any additional return shipping costs, duties, and taxes. International return shipping may take longer, so please account for the extended transit time.

10. Contact Us

If you have any questions regarding returns, exchanges, or refunds, or if you need further assistance, please do not hesitate to contact our customer support team: